Widespread outage reported

Incident Report for SalesRabbit

Postmortem

We’ve been working on an improved syncing approach, part of onboarding onto the new approach requires a re-sync of leads. Yesterday the feature flag that we use to control who is on the sync was accidentally switched on for all customers. This caused every customer to re-sync their leads all at once which caused our system some stress. We’ve reverted everyone back to the old sync unless they were on the new sync previously. We’ve implemented some training and controls around our feature flags to ensure this is unlikely to happen again.

Posted Apr 06, 2023 - 09:39 MDT

Resolved

This incident has been resolved.
Posted Apr 05, 2023 - 17:24 MDT

Monitoring

We have implemented a fix. For all affected users, if you continue to have issues you may need to clear local data and log back in.
Posted Apr 05, 2023 - 17:15 MDT

Investigating

We are currently investigating a widespread outage.
Posted Apr 05, 2023 - 16:57 MDT
This incident affected: SalesRabbit Plus - United States (Web App, Mobile - Android, Public API).